Tag Archives: troubleshooting

Week 3 Comic-Con FAQs

Find out the answers to some commonly asked questions from TinyCo!

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Let’s earn some coin! Lesson #1 on ‘Farming’

Do you always run out of coin? Wondering how you can possibly afford to clear all these new blocks and stay ontop of new releases and events? Well let’s take a look at the easiest way to earn free currency-

Continue reading Let’s earn some coin! Lesson #1 on ‘Farming’

What can help YOU reduce your app crashing?

All of us can agree there is one thing we Quahoggers have in common… OUR FAMILY GUY APP CRASHING!
We’ve had alot of improvements to crashing and TinyCo have worked their tails off to change this, but what can we do in attempt to combat our app booting us back to our home screens? Continue reading What can help YOU reduce your app crashing?

Having Problems With Tonight’s Update?

Hello fellow Quahogians,

We’ve been getting in reports of people having issues with the Throne update tonight.  Lots of folks are reporting that their throne is missing, or their game incessantly crashes.  I have some ideas and suggestions. For folks that may have been slow-rolling the recent App/Play Store updates, knowing that their mummy spawn rates would take a hit, this push update may have not jived with that strategy.  So, if you still can access your game at the moment, follow the Troubleshooting tips and maybe send a trouble ticket into TinyCo via the in-game Help & Support menu (the little blue button with the 9 squares in it at the bottom).  To contact them directly, use the little rectangle in the top right on the Help screen.  Be very specific (exactly what you did, what device you’re using, etc.).

There are some troubleshooting basics you can do yourself, including checking your respective App store to ensure you have the most current update.  Assuming you do, you can uninstall the app (ONLY DO THIS IF YOU’VE CREATED AN ACCOUNT AND LINKED TO GOOGLE/FACEBOOK!!!!! YOU’LL LOSE YOUR TOWN!). Once you’ve uninstalled, restart your device, and reinstall it from your App Store.  At a minimum, this should get you back into the game where you can send a direct message to TinyCo to alert them of your problems.

If you no longer have access to your game, send an email to help@tinyco.com with your issues.  They are very responsive and should get back to you with a course of action.

They definitely are aware of these issues and are working to get them fixed.  Expect a bug fix update soon to correct the issues.

So, keep the faith, YOU ARE NOT ALONE!  If your experiences can benefit others, feel free to post them below, including if you receive any response from TinyCo.  We’d love to hear it!

-Pickles

Does your game keep crashing? (ANDROID)

Do you keep trying to load Family Guy : The Quest for Stuff but it keeps freezing or booting you off? Does your screen just go black? Receiving the “Unfortunately, Family guy has stopped working” message? Or does your game just not load completely? TinyCo want your feedback, and here is how:
Continue reading Does your game keep crashing? (ANDROID)

Update: Quests fixed!

I am receiving lots of reports from readers/players that you should now receive the quests in your game! Let me know if your game is working now!

Troubleshooting: Have you collected more than 40000 coins?

I have had a report from a player that they have completed all their quests and unlocked every costume and character, so they have just been building up their coin bank, but they have been facing the following problem:

Continue reading Troubleshooting: Have you collected more than 40000 coins?

Troubleshooting: Are your Characters behaving?

I have received some reports regarding payouts from characters.

Continue reading Troubleshooting: Are your Characters behaving?

Troubleshooting: What do the Bulls say?

Did you not get a chance to catch everything the Bulls said when they invaded your Quahog? Find out below:
Continue reading Troubleshooting: What do the Bulls say?

Troubleshooting: When will I be able to unlock Mayor West? (CONTAINS SPOILERS!)

I have had readers contact me since Mayor West showed up in the menu (with him, and not Peter) asking “When can I unlock Mayor West?”: Continue reading Troubleshooting: When will I be able to unlock Mayor West? (CONTAINS SPOILERS!)