This set of emails were in April when Kelly had completed a Q&A session on one of our posts, but Matt not impressed with RyPod’s comments to the questions being asked as he found that RyPod was causing a “anti-TinyCo vibe!” – which he wasn’t, as most commenters on our site say how thy appreciate being able to say how they feel and voice their opinions regarding TinyCo without being shouted out, like some “other site” we all know! (Quoted from our readers!)
On Tue, Apr 28, 2015 at 12:07 PM, Kelly Lui wrote:
I’ve just finished up answering as many questions as I could. 🙂 I wanted to get your thoughts on what we can do to make it a more effective Q&A. Do you think it would be a good idea to have someone live-moderating? What types of questions do you see the most, and which ones would benefit best from my answers?
Let me know what you think?
On Tue, Apr 28, 2015 at 12:28 PM, Matt Fairchild wrote:
Hi Zoe – to piggy back on what Kelly said:
What can we do to ensure comments get moderated quickly during these chats? The existing moderators aren’t approving Kelly’s posts, and so it looks like we are nonresponsive to various questions. We’re also running out of questions to answer, and those that do get through are often off topic.
Frankly, we’re not getting much help from the moderators in creating a positive discussion. Rypod, in particular, is guiding the conversation *away* from the topic at hand, and seems to instead promote an anti-TinyCo vibe.
We’re all for direct questions. We do these so we can attempt to answer more challenging questions from the community. But when our comments aren’t getting moderated in during the time we’ve set aside, *and* the moderators of the site are promoting deconstructive comments, then your community does not benefit from our answers.
From our perspective, it appears Rypod is more interested in commenting his view on the post than on moderating the comments or promoting a good faith conversation between all parties. To be clear, we don’t expect all moderators to be on our side. But we do expect them to promote conversation between both parties, and not sway the conversation to one side or the other.
More broadly, though, we are concerned that after dedicating an hour to answering posts, that the comments aren’t getting posted. These AMAs are a time consuming endeavor that we believe greatly help the community. We want to do them. But if the comments don’t get posted in a timely manner, and the conversation isn’t moderated, that time is better served answering tickets, creating new content or supporting the games in other ways.
Please let me know your thoughts on this. We’d like to continue participating on Tips, but this is making it difficult to justify doing so. As it stands, we won’t be doing a third AMA without assurances that our comments will get posted and that impartial moderators will be available.
Matt Fairchild firstname.lastname@example.org via brooklynpacket.com
to Kelly, Zoe
A few more comments we find troubling:
Again, thoughts like this are valid, and it’s not our intent to stop them. We want to hear them and to respond. But when a comment moderator and authority figure is actively promoting sarcastic comments and declaring it “all about the moderator”, it limits our ability to respond at all. It pits us versus the community leadership, and we’d much rather be working *with* community leadership on how to make the game better.