Why does my game keep crashing?
It’s come to our attention that devices with 1 gb of RAM or less, such as the iPhone 5 or iPad air, may not be able to run the app with 100% functionality due to the game’s memory requirements. Clearing your cache before starting the game may help the app run more smoothly. You can do this by completely closing out all other apps running in the background and restarting your device. Putting extra buildings and decos from your town into your inventory can also help lessen the load on your device.
If you have access to a computer and your game is connected to Facebook, we have a Facebook app you can play in your browser. We recommend using Firefox or Chrome for best performance. You can play it here: https://apps.facebook.com/playfamilyguy/
If the crashing persists after following these steps, please submit an in-game support ticket describing what you were doing when the crashing occurred and if you saw any error messages. We’re working to minimize these crashes as much as possible. Sorry for the inconvenience!