One of our readers, Gloria, has spoken to TinyCo regarding the bugged game yesterday and would like to share their response with you:
Harrison TinyCo | August 09, 2014 | 20:32 -0400
On August 8th between 7:30pm and 9pm PST, players logging on received a bugged update to the game. This causes the game to crash upon completing the load screen. We fixed the bug after 9pm, so no new players are affected. However, those who logged in during that time will still see crashes.
To fix this, please uninstall and reinstall Family Guy: The Quest for Stuff from Google Play, the Apple App Store, or the Amazon App Store. Reinstalling the game gives a full set of fresh files and completely fixes this particular loading issue.
Important note on reinstalling and your game progress: Your game will be safely waiting for you when you reopen after reinstalling. If you had an account set up, such as by logging on with Facebook or using an email address, you may need to log back in.
If your game has been reset to level 1, simply complete the tutorial and select the menu option to sign into Facebook, Google+, or Username. This will restore your previous progress. If you need to reset your password, you can do this through the account menu.
If you have any further problems logging in after reinstalling, please let us know.
Sorry for the frustration. We’re excited to see you back in Quahog!