Does your game keep crashing? (ANDROID)

Do you keep trying to load Family Guy : The Quest for Stuff but it keeps freezing or booting you off? Does your screen just go black? Receiving the “Unfortunately, Family guy has stopped working” message? Or does your game just not load completely? TinyCo want your feedback, and here is how:

Myles at TinyCo is asking Android players that are experiencing any of the above issues, to use an app like this* – Android Log Collector – and send the information to TinyCo so they can try and rectify the problems.

*This app is $5.00, so maybe just try sending an in-game message instead! (A reader has just informed me that the recommended app isn’t free!)

You have to be on the latest version of the game, 1.0.14.

If you send your reports to TinyCo, maybe a fix will be out soon!

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76 thoughts on “Does your game keep crashing? (ANDROID)”

  1. I have been playing this game for a year and it has always crashed except now it is getting worse. I am wondering if it has anything to do with the fact I have built so much and if this effects the ram? Please somebody let me know because I love this game but it is starting to become too difficult.

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  2. Hello! I’m experiencing force closes from the game, it would close a couple seconds after game started, now, it is closing as soon as the game finish load.. I believe it started when I got the last district open.. I can’t play and i’m losing Roger 😦 i’m running Android 5.0 on a nexus 5, it that matters.. Thank you in advance!

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    1. Have you checked your memory as TinyCo mentioned how the game will not load if you have low memory or if you have too many animated decos in your town, obviously you can’t go into your town to inventory any of the heavily animated decos, so try looking at your apps and how many are running in the background that you aren’t using, as some apps stay open and use your RAM memory

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  3. I have constant freezing issues as well on my Galaxy S5. Usually it seems to be when I try to use the stink books on the kids, abd especially when I try to visit my friend’s towns for bonuses. I end up having to re do a whole bunch of stuff that didn’t register over abd over again until the game finally doesn’t crash.

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  4. It’s working much better now the event has ended, maybe crashing 1 in 4 times I play, but the only way I could get it to work during the event was to place most of the buildings, decos etc into my inventory.
    Seems most of the issues are down to how much RAM you have (or ROM I get them mixed up).
    Managed to collect all characters, trophies and display cases etc so haven’t done too badly!
    Smart phones make me feel stupid!
    I use an S3 but think it may be time for an upgrade.

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  5. I got all the parts to fix the blimp and when I did, the game crashed and when I logged in again, Everything was gone. I really don’t feel like spending more time getting all the things I lost. How do I fix this?

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      1. When my game was crashing, i emailed tiny Co and they fixed it. Rather than harping about it, go to the source and fix the problem.

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  6. I keep getting an error message on the load screen! “Load error something about placements being out of bounds! I’ve been playing for months and months and spent hundreds of dollars on clams to build my fantastic Quahog! If Tinyco can’t fix this problem, i want every single cent I’ve spent back!
    Pissed!

    Like

  7. Anyone else spend clams by accident? I vanquished giant stewey and while I was tapping to claim my goods somehow I accidentally spent 75 clams on some dumb grab bag that netted me a whopping 350 blah energy drinks. Then the screen even had the audacity to tell me what a great deal I got. I wrote to support but never heard anything. Probably because I personally consider it cheating if you spend real money on games like this and I haven’t spent a dime.

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  8. Hello, my FG:TQFS keeps crashing back to main screen, constantly, I can play for 30 seconds move my finger across the screen and it crashes. I’ve uninstalled and re-installed and the issues still exists anyone got any ideas? Running on a Samsung G S3

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    1. I deleted and re-installed the game. Everything was there, then the tablet (Android) crashed and I had to reset it. I lost all the game advances I made on all other games so I did not try re-installing it again.

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  9. Hi guys
    My game used run fine on my Nexus 10 until the update with the Egypt quests and then it would start crashing mid game every so often – I was happy to just put up with it……..however couple months down the line and now it crashes within a few mins (sometimes seconds) of the game loading, I manage to give out about 2 character tasks and then bam it crashes to android home screen with no error message! It also crashes every time I try to visit the multi verse
    Anyone else experiencing this? I have tried reinstalling a few times but still does the same and I have read maybe its tablet processor BUT it’s a Nexus 10 I am using which plays other more graphical demanding games with no prob

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    1. I have the exact same problem. Nexus 10 and it keeps crashing all the time. Reinstalled, but that didnt help.
      It also crashes on my galaxy s2 but not as often.
      Game is unplayable this way.

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  10. Hi ZOOEYMARIE how are you?

    well i got a message from Tiny Co I wish to share it with everyone who might still have a problem below is there response to the problem. I tried it, and it did work so i hope this helps my fellow Quahoggers out there. again great blog
    yours truly
    gloria

    ———————————————————————————
    Harrison TinyCo | August 09, 2014 | 20:32 -0400
    ———————————————————————————

    On August 8th between 7:30pm and 9pm PST, players logging on received a bugged update to the game. This causes the game to crash upon completing the load screen. We fixed the bug after 9pm, so no new players are affected. However, those who logged in during that time will still see crashes.

    To fix this, please uninstall and reinstall Family Guy: The Quest for Stuff from Google Play, the Apple App Store, or the Amazon App Store. Reinstalling the game gives a full set of fresh files and completely fixes this particular loading issue.

    Important note on reinstalling and your game progress: Your game will be safely waiting for you when you reopen after reinstalling. If you had an account set up, such as by logging on with Facebook or using an email address, you may need to log back in.

    If your game has been reset to level 1, simply complete the tutorial and select the menu option to sign into Facebook, Google+, or Username. This will restore your previous progress. If you need to reset your password, you can do this through the account menu.

    If you have any further problems logging in after reinstalling, please let us know.

    Sorry for the frustration. We’re excited to see you back in Quahog!

    Like

      1. Ok well if it wants you to Uninstall and re-install and because it is linked to an email or your Facebook progress will not be lost does this mean that you can switch devices and it also will not be lost? That is the only thing I would be willing to spend real cash on. Ever since Samsung update a couple months ago my note 3 has little signal and I want a new phone but I don’t want to lose this game. I won’t start over.

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      2. OK Zooey! it worked! Thanks so much! I un-installed then re-installed and it picked up where the game was the last time I played! Yay!

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    1. So I lose everything? All progress in the game is lost since I only play it on my tablet and did not link it to any accounts? I’ll just delete it for good if that’s the case. I already lost way too much from not being able to play it for 3 days.

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  11. Hi everyone i was wondering if your game on android tablet 10.1 keeps getting this error

    ASSERT ERROR
    jmi/,,/,,/lib/griffin/lib/cocos2dx/sprite_nodes/CCSpriteBatchNode.cppfunction:addChildline:180

    then press ok

    this is what came up last night at midnight Toronto time everyone keeps moving but i cannot get in at all it just boots me out
    anyone else experiencing this problem if so what to do??

    i am going to email Tiny Co and see if any thing can be done but if anyone has the solution please and thank you if you could pass it on i would be very much appreciated for the help.

    hope to hear from anyone soon thank you have a wonderful weekend

    gloria

    Like

    1. Hi Gloria! Everyone using an Android device has been affected, unfortunately. TinyCo are currently working hard to find a fix. When I find out more – I will update the site! πŸ™‚

      Like

      1. Hi ZOOEYMARIE how are you

        thank you so much i thought this was something new that just started and i do appreciate you letting me know about the Ticy Co working on the issue again great blog and thank you again

        gloria

        Like

    2. It’s been that way for 24 hours now and it re-starts my tablet after giving me this error message:

      ASSERT ERROR
      jmi/,,/,,/lib/griffin/lib/cocos2dx/sprite_nodes/CCSpriteBatchNode.cppfunction:addChildline:180

      Like

      1. Hi Everyone yesterday i sent a message to Tiny Co and this was there response i am hoping this will help everyone

        ———————————————————————————
        Harrison TinyCo | August 09, 2014 | 20:32 -0400
        ———————————————————————————

        On August 8th between 7:30pm and 9pm PST, players logging on received a bugged update to the game. This causes the game to crash upon completing the load screen. We fixed the bug after 9pm, so no new players are affected. However, those who logged in during that time will still see crashes.

        To fix this, please uninstall and reinstall Family Guy: The Quest for Stuff from Google Play, the Apple App Store, or the Amazon App Store. Reinstalling the game gives a full set of fresh files and completely fixes this particular loading issue.

        Important note on reinstalling and your game progress: Your game will be safely waiting for you when you reopen after reinstalling. If you had an account set up, such as by logging on with Facebook or using an email address, you may need to log back in.

        If your game has been reset to level 1, simply complete the tutorial and select the menu option to sign into Facebook, Google+, or Username. This will restore your previous progress. If you need to reset your password, you can do this through the account menu.

        If you have any further problems logging in after reinstalling, please let us know.

        Sorry for the frustration. We’re excited to see you back in Quahog!

        I tried it and it worked give it a try as well i hope this is of any help to my fellow Quahog Tappers

        yours truly
        gloria

        Like

  12. I have been playing this game for awhile now. About a year almost to be exact. It is a very fun and addicting game but just recently the game made me update. Which i hate to do bc of problems like this that im getting. I have accomplished alot in the game got alot of outfits buildings and was working on getting stewie which i was looking forward to. I just dont understand why the game when i try to load it the game keeps giving me an error and restarting my phone. I would really like to keep playing this game but as of right now im confused to as what to do. Please help me fix this problem so i can continue playing this game. Thanks.

    Like

  13. I have been playing this game for a few months with no issues but since this morning once the game loads in it freezes completely then restarts my phone altogether. Is there a fix for this as i need to get back in now while the Comic-Con convention is in.

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  14. I have the Cranston crash, too. It freezes on the cranston/Rupert loading screens then resets.

    No more blam! Thanks a lot cranston.
    Please fix this tiny co

    Like

  15. I keep getting an assert error message with a bunch of code and at the end says line 180.please help asap.i dont want to loose game data or anything like that

    Like

  16. I haven’t had any issues with this game until tonight at about 10pm on 8/8/14. I’ve been playing since the first week the game came out and now it is crashing my phone entirely (moto x). I launch the game and it I running but the touch controls don’t function and the my phone restarts without even letting me close the app. Its obvious the android version doesn’t get the attention it deserves to be bug free like on apple phones. Please don’t add features unless you know it will work properly first.

    Like

  17. I just received a pop-up message regarding an “assert error” after the game loads. The characters are still moving but I can’t do anything.

    I play the game with an android device, Acer tablet.

    Like

  18. Okay so I updated and 2 days ago got ComiCon. I have the hotel and the Clamterprise unlocked and finished. I unlocked the Convention Center but CANNOT finish it. EVERY time the game crashes and says “Family Guy has stopped working.” — So tonight I tried going to multiverses, and I can go to 2 of the 10 or so that I have without the game crashing and the screen going black. According to my little counter thingie, the Convention Center (which was ready for finishing last night) has like 19 hours or so then??? IDK what happens. I have restarted my phone, all that and the app crashes consistently when I attempt to finish the Convention Center.
    My phone is a Samsung Galaxy S4 that in 11 days is eligible for an upgrade. From what I have seen, that won’t matter because it is specifically an Android issue. (Sorry, I severely dislike iThing and refuse to buy iProducts.)
    This game has been fun to play up to this point and now I’m VERY frustrated with the sudden crapping out of basic features that worked fine before the “upgrade.”
    PLEASE respond promptly with HOW to fix this issue. I sent a message via your Facebook site and no one has gotten back to me there either.

    Like

    1. I have the s4 active. I agree the Icraps suck, I owned a 4s I know from experience. Anyway I finished the enitre convention center, got the space shuttle but the game crashes before it even loads the music will still play on my home screen for about 5 or 10 secs. It’s making me mad because since the new update it has been laggy and slow. They need to fix the issue I agree with you.

      Like

    2. I have been playing the game for awhile now on my android. For the first time I reached an error message which unfortunately is happening during the comic con event. It came on when a message about Bryan Cranston popped up. I would like help so I can all the time I have for the comic con.

      Like

  19. Can’t visit friends, freezes and goes black when I try. Major lag in my own town.
    Also, requirements for unlocking some people are way to high (Stewie, Lois dad). Especially when only a couple people get items from jobs.
    Too may “rare” items. Been trying to get Stewie, Lois dam, Falcon(?) Peter and Banana Brian.

    Like

  20. My problem is the crash, i get a black screen and i’m on my home screen. It’s happened first sometimes when i went to the multiverse but now i can’t go to multiverse because it’s crash and now sometimes it’s crash even when i just playing in quahog. It’s really irritating because it’s a good game but i lost so many things because the crahes now i can’t even play normally and the crash. It’s take away my mood to play with it. Plz it’s my device fault or it’s something else?

    Like

    1. This same issue is happening to me. I can’t visit the multiverse as the game just crashes. I’m new to this game and its a bit disappointing I can’t even do one of the first tasks. Anyone else see this problem?

      Like

    2. I am having the EXACT same problem,when it works i enjoy it,but when it doesnt i feel like uninstalling it & reinstalling but worried it would undone all my hard work!

      Like

      1. As long as you have it saved though FB or Google+ or the other choice you should be fine but you start out at lvl 1. Once you are able to go into your inventory you can pick to chose a game to load. It will ask if you want to delete this progress and use this one. (whatever lvl you are and boom it loads and you got your progress back)

        Like

  21. the Problem is ::
    my consuela is stuck at the stars and skates building and will not come out she has finished her task but this message keeps coming up
    Error
    empty id in T*
    Bpc::ConfigObjectFactory::newObjectForld(const string&)const[with T=bpc::BuildingAction;std::string=std::basic_string]
    Press Ok
    everytime i press ok it boots me out of the game
    any one else have this problem i sent any email to Tiny co i hope they can help

    Like

      1. hi there how are
        finally,the update worked she is out and about now lol but i did not understand why that came up it is the first time i too have seen such a message. great blog Zooeymarie keep up the great work. till the next issue.

        Like

      2. Hey Gloria! Yay that is brilliant news πŸ™‚ glad the update fixed the bug you were experiencing! I’m not quite sure what it was though :/ thank you for your kind words Gloria, glad you like it! πŸ˜€

        Like

      3. gloria
        JULY 8, 2014 AT 1:51 PM
        Your comment is awaiting moderation.
        hi there how are
        finally,the update worked she is out and about now lol but i did not understand why that came up it is the first time i too have seen such a message. great blog Zooeymarie keep up the great work. till the next issue.

        Like

  22. I keep getting this message every I try to open my game (problem loading this save game placeable are out of bounds) I have a LG optimus G pro phone please help uninstall and reinstall the game 3 or 4 * and it still not working

    Like

    1. I haven’t seen or heard about this error before :/ my only suggestion would be to contact TinyCo, as you have already tried uninstalling. Let me know how you get on and what advice TinyCo give you.

      Like

  23. Whenever I try to collect from Connie my game crashes. I think I have had her for 2 weeks and I was able to collect from her a couple of times. The rest of the game works flawlessly.. I do know that Connie is leveling up when I tap her because I hear the golf claps so right now I am resound to watch her walk around town with a check mark over her head.

    Like

  24. I have an iphone 5c, i have ios7 and starting the other day it randomly started to crash and the app would close completely, ive tried several times to delete it and download it again and of course just as i was going to buy clams to get consuela. And now i cant if i can ever even play it again because i had to close my bank account. But anyway can anybody please help me i havent played in a few days and am having family guy withdrawls and watching the shows not doing anytbing to help that.

    Like

  25. OT, maybe. Do you know anything about an update for IOS? My game’s been locked for 24 hours. “Please upgrade” a sign says, but there is no upgrade available. Tried to reach Tinyco but no response. 😦

    Like

    1. TinyCo mentioned on Facebook during their community roundup, that they know there is an issue as android is on version 1.0.14, and iOS are on version 1.0.13, but they said the delay was due to the approval process for iOS. Is it fixed now after the latest update?

      Like

      1. I am sure you are meant to have v.1.0.13 before this update? I’m not sure why you game won’t update but TinyCo are usually off over the weekend :/ have you tried going on the app store using the internet instead and trying to update that way?

        Like

      2. Problem seem to be solved, after reinstalling twice. I think I have .14. The game is running after 30 hours IOS-breakdown…

        Like

  26. Unfortunately, this app doesn’t support Android 4.1 and above. I’d like to help Myles at TinyCo out but need another one my phone supports to send the log reports. If you know of one let me know. Thanks. ^J.D.

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    1. There is COL Log Collector which requires android 1.4 and up, or aLogcat (free) which requires android 1.5 and up, or MX Log Collector which requires android 2.1 and up – these are all free apps. In my google play store, the android log collector is free, maybe it isn’t in America?

      Like

      1. I’ll check out some these other options you’ve recommended above and see what I can do to help. In the interim I took you’re suggestion of sending an in-game message just a few moments ago outlining the crash issues in hopes it’s well received by the staff at TinyCo. Thanks for your assistance and the great blog. Keep up the fine work.

        Your fellow Quahog neighbor,

        James DeAngelo

        Like

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